frequently asked Questions

This is how the return works:

  1. Please enclose the delivery note provided with your return.
    If the delivery note is missing, enclose a paper with the following information:

    - Surname
    - Order number
    - Reason for return

Send the return to this return address:

H&T Fine Food GmbH
In Krupploch 19
33334 Guetersloh

Please note that you will unfortunately have to bear the return shipping costs yourself. However, we will of course transfer the amount of the goods to you immediately as soon as we receive the package.

We do not accept returns of grocery items.

Please also remember to ensure that your shipment is adequately stamped.
It is best to keep your postal receipt as proof until the refund has been made.

You can find the right of withdrawal here.

Of course we are sorry about that.
In this case, please send us an email immediately to hello@kumaio-selecto.de so that we can resolve the matter as quickly as possible. You will either get your money back or we will send you new goods :)

The shipping costs for deliveries within Germany are usually €4.99. For orders over €29, shipping is free for you. This means that you do not have to pay any additional shipping costs if your order is worth €29 or more.

For international deliveries, shipping costs may vary depending on the destination country. For more information on international shipping costs, please see our shipping policy.

No, we do not have a minimum order value. You are welcome to order individual products or multiple items, depending on your needs. We want to offer you maximum flexibility and not impose any restrictions on the order value.

Please note, however, that for orders under the value of €29, shipping costs of €4.99 apply. These shipping costs enable us to guarantee you a reliable and fast delivery of your products.

Our goal is to provide you with a pleasant shopping experience while being transparent about our shipping policy. If you have any further questions, please do not hesitate to contact us.

To cancel your order, please contact our customer service as soon as possible. You can contact us by phone or email and explain your request to cancel the order.

Please note that cancellation is only possible as long as your order has not yet been dispatched. Once the order has left the warehouse, unfortunately we are unable to accept cancellations. However, in this case you may be able to use our returns policy to return the items and receive a refund.

Our product is bottled banana blossoms that are already prepared for consumption. Banana blossoms are the large, purple-brown flowers that develop at the ends of banana plants.

Our bottled banana blossoms are already cleaned, de-leafed and filled into practical preserving jars. You can take them straight out of the jar or can and use them in various dishes.

Banana blossoms are prized in Asian cuisine and are very versatile. You can use them in salads, curries or stews. Their slightly tart taste and delicate texture add an interesting flavor dimension to your dishes.

To enjoy the banana blossoms, simply open the jar, give the blossoms a quick rinse and add them to your desired recipe. You can cut or chop them as you like, depending on the consistency and presentation you prefer.

Our banana blossoms are a convenient option to use this exotic ingredient in your kitchen without the hassle of preparation and cleanup. They offer a convenient and flavorful addition to your favorite dishes.

You can find out more here .

What are banana flowers and how do you eat them?

The Young Green Jackfruit pieces are,
As the name suggests, cut into pieces and cooked only in water and salt
pickled. The pieces are perfect for preparing jackfruit
Nuggets
or Indian curry .

The special thing about pulled jackfruit is
that it is already "pre-plucked" and thus even faster in the
Preparation is perfect for recipes like vegan hot dogs , BBQ pulled jackfruit burgers or a vegetarian patty.

You are welcome to read the special features of Young Green Jackfruit
read it here .

The sweet jackfruit, on the other hand,
is characterized by its special sweetness, as this is exclusively
sweetened with its own fruit sugar. It tastes like a mixture
made from pineapple, mango and banana.

Coconut Aminos Seasoning Sauce is a versatile and healthy alternative to soy sauce. It is made from the fermented juice of coconut blossoms and is rich in amino acids and minerals. This seasoning sauce is gluten-free, soy-free and free from artificial additives.

Coconut Aminos Seasoning Sauce adds a savory, salty flavor with a subtle sweetness to dishes. It can be used as a dip, marinade, or a direct replacement for soy sauce in a variety of dishes.

You can find out more about this here .

Did your question remain unanswered?

Our contact details

Kumaio™ Selecto
a brand of

H&T Fine Food GmbH
In Krupploch 19
33334 Guetersloh

Email: hello@kumaio-selecto.de
Telephone: 05241 222919